Frequently Asked Questions
Have a question? Here are answers to the things customers ask us most. If you don't find what you need, email us at marksaliens@yahoo.com and we'll be glad to help.
Do you accept returns or exchanges?
All sales are final. We do not accept returns, exchanges, or offer refunds, except where required by applicable law. Please review your order carefully — including size, color, and quantity — before completing your purchase.
What if my item arrives damaged or there was a mistake with my order?
We're understanding and fair. If a problem is caused by Stitch & Sole — such as an incorrect, defective, or damaged item, or a shipping error on our part — we will make it right. Just contact us within 7 days of delivery at marksaliens@yahoo.com with your order number and photos of the issue, and we'll resolve it at no extra cost to you.
How long does it take to get my order?
Orders are typically processed within 1–3 business days. Once shipped, orders generally arrive within 3–7 business days depending on your location and the carrier. You'll receive a confirmation email with tracking once your order ships.
Where do you ship?
We currently ship within the United States.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order and destination, so you'll see the exact amount before you complete your purchase.
How can I contact you?
The best way to reach us is by email at marksaliens@yahoo.com. We're happy to answer any questions about our products or your order.